Effective Date: June 18, 2026
Our Commitment to Healthy, Happy Birds
At Fine Feathered Aviary, the health, welfare, and well-being of our birds are our highest priorities.
We are committed to raising and placing healthy companion birds that have received attentive care, proper nutrition, socialization, and appropriate health monitoring before joining their new families.
This Health Guarantee outlines the protections provided to our customers and the responsibilities required to ensure the continued health and success of every bird.
Our Bird Health Standards
Before leaving Fine Feathered Aviary, each bird is:
✓ Visually evaluated for overall health and condition
✓ Monitored for normal eating and drinking behavior
✓ Raised in a clean and sanitary environment
✓ Provided age-appropriate nutrition
✓ Socialized through regular human interaction
✓ Observed for signs of illness or distress
✓ Cleared for transportation when deemed fit for travel
We do not knowingly sell birds exhibiting signs of contagious disease or serious health concerns.
Live Arrival Guarantee
We guarantee that every bird shipped by Fine Feathered Aviary will arrive alive and in stable condition when transported through an approved shipping or delivery service.
To qualify for the Live Arrival Guarantee:
- Someone must be available to receive the bird promptly upon delivery.
- The shipment must be accepted on the first delivery attempt.
- The bird must be inspected immediately upon arrival.
- Any concerns must be reported within 24 hours of delivery.
If a live-arrival issue occurs, customers must contact us immediately and provide supporting documentation, photographs, and any requested information.
72-Hour Health Evaluation Period
We strongly encourage every customer to schedule an examination with a qualified avian veterinarian within seventy-two (72) hours of receiving their bird.
This initial health evaluation helps:
- Establish baseline health records
- Identify any pre-existing concerns
- Support successful acclimation
- Ensure long-term wellness
Customers who obtain a veterinary examination within this period may be eligible for review under this Health Guarantee should a qualifying health concern arise.
What This Health Guarantee Covers
Subject to the terms outlined below, Fine Feathered Aviary warrants that the bird was believed to be healthy at the time of transfer to the customer.
This guarantee may apply when:
- A licensed avian veterinarian identifies a serious pre-existing health condition that existed before delivery.
- A health concern is documented during the required evaluation period.
- Supporting veterinary documentation is provided.
All claims are reviewed individually based on veterinary findings and available records.
What Is Not Covered
This Health Guarantee does not cover conditions resulting from circumstances occurring after the bird leaves our care, including but not limited to:
- Improper diet
- Improper housing
- Failure to provide clean water
- Environmental stress
- Accidents or injuries
- Exposure to other birds
- Improper handling
- Failure to seek veterinary care
- Neglect or abuse
- Travel stress occurring after delivery
- Conditions caused by customer actions or omissions
Customer Responsibilities
To maintain eligibility under this Health Guarantee, customers agree to:
Provide Proper Housing
The bird must be housed in a clean, safe, species-appropriate environment.
Provide Proper Nutrition
Customers must offer a balanced diet appropriate for the bird’s species and age.
Seek Veterinary Care
Prompt veterinary attention should be sought whenever health concerns arise.
Follow Acclimation Recommendations
New birds require time to adjust to their environment. Customers should minimize unnecessary stress during the transition period.
Veterinary Documentation Requirements
If a customer believes a health concern qualifies under this Health Guarantee, the following may be required:
- Written diagnosis from a licensed avian veterinarian
- Examination records
- Supporting laboratory results, if applicable
- Photographs or videos when relevant
- Purchase documentation
- Delivery records
Failure to provide requested documentation may result in denial of the claim.
Resolution Options
If a qualifying claim is approved, Fine Feathered Aviary may, at its sole discretion:
- Provide replacement of the bird, when available
- Offer store credit
- Provide a partial reimbursement
- Offer another mutually agreed resolution
The specific remedy will depend upon the circumstances of the claim.
Genetic and Developmental Conditions
Certain genetic, developmental, behavioral, or age-related conditions may not be detectable at the time of sale.
As a result, Fine Feathered Aviary cannot guarantee against:
- Future behavioral traits
- Breeding capability
- Speech ability
- Feather coloration changes
- Personality development
- Future genetic conditions not reasonably detectable
Transportation and Travel
Bird transportation involves factors outside our direct control.
While we take every reasonable precaution to ensure safe travel, we cannot guarantee against delays caused by:
- Weather conditions
- Airline schedules
- Transportation interruptions
- Customs inspections
- Government regulations
- Natural disasters
The welfare of the bird always takes precedence over shipping schedules.
Limitation of Liability
To the fullest extent permitted by law, Fine Feathered Aviary’s liability under this Health Guarantee shall not exceed the original purchase price paid for the bird.
We are not responsible for:
- Veterinary expenses
- Travel expenses
- Emotional distress
- Consequential damages
- Incidental damages
- Loss of breeding income
- Loss of future value
except where prohibited by applicable law.
Animal Welfare Commitment
Fine Feathered Aviary is committed to responsible aviculture and ethical bird ownership.
We encourage all customers to:
- Provide lifelong care
- Seek regular veterinary examinations
- Offer mental enrichment and social interaction
- Maintain proper nutrition and housing
Responsible ownership is essential to a bird’s long-term health and happiness.
Contact Us
Questions regarding this Health Guarantee may be directed to:
Fine Feathered Aviary
Email: contact@finefeatheredaviary.com
Location: Riverside, California, United States
Website: www.finefeatheredaviary.com
We appreciate your trust in Fine Feathered Aviary and look forward to helping you welcome a healthy feathered companion into your family.